The three main pillars of modern e-commerce in 2020
In 2018, digital commerce evolved amazingly into a world full of content and unique user experiences. It is no longer enough to have a great location, a good user destination, and an easy way to buy because all competitors are providing all of these things. If you want to truly stand out in the world of modern e-commerce, you have to provide an integrated experience rather than just a product.
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To achieve this, companies must communicate with consumers at several points of contact and be prepared to integrate the shopping experience in the daily routine of consumers. This does not necessarily mean increasing the demand for consumers, but it does mean that they must be provided with added value. It is the ideal company in the world of modern e-commerce that provides itself when consumers need it, and it meets all their needs personally and as quickly as possible.
The three pillars of modern e-commerce offer companies an insight into how to direct their business to reach their goals of providing a distinctive shopping experience that attracts all consumers. This week, we will highlight these key pillars of this sector to help you grow your brand so that consumers want to pay for it.
Today’s consumers have a huge number of shopping options in front of them, and therefore it is difficult to distinguish between these trading companies. One of the distinguishing aspects of retailer marketers is the knowledge that it is not enough just to “push” information about the added value that a company’s products or services provide. Instead, companies should continue to add value through cash for information, instant offers, and continuous communication with consumers via social media. All of these “value-added” matters help in maintaining corporate customers as they are always looking for premium content.
In the past, the content was the primary means of supporting trade. The e-shopping guide and videos were tools used to inform consumers about how to make purchases correctly on any website. Although communication between brands and e-commerce was working in parallel, they constitute a disconnect in the work of the organization, and this usually leads to a break in the user experience or lack of perfection in it.
Today’s “buy now” solutions convert content from just a tool or medium into an integrated buying channel. Consumers check it, and if they like the product, they buy it without having to enter a different page. This process provides a more intuitive consumer experience, and more importantly, it limits the time a consumer may need to change their mind about the purchase. Think of today’s content not as a marketing tool but as an extension of the front-end of the online store.
In the era of retail stores, the most successful thing is a place or location. If your company sells formal clothes, being in the financial centre means improving the company’s performance amazingly. In the era of personalized e-commerce, the most important factor in success is timing. The most successful companies are those that employ data to know consumer trends and the time they want.
The context of the world of e-commerce is related to determining options for individuals who use technology, whether in terms of sensors, GPS, or previous directions. When these techniques are implemented correctly, they help you know the things that your customers prefer most, and thus you expect what the next directions are. Ads about consumer behaviour appear less intrusive and often provide a strong link with advertisers. The best examples provide the consumer with the feeling that your company understands his desires and that he can rely on your services to find everything he searches for.
A simple example is: If a retailer collects the data of the shopper “Mohamed” who used a coupon link via email to get a 15% discount in the baby’s needs department, and after three months he purchased a few baby-related goods, it is easy to guess that Muhammad He owns a new baby. This means that your company has a comprehensive view of how to deal with this shopper. Collecting this type of user data helps retailers know consumer interests and enables them to anticipate what this consumer may need five years from now.
Context does not mean lessening the options available, but rather reducing the burden on consumers, providing them with the things they need only, and at the time they need them.
As mentioned above, the site is of great importance in the world of commerce, but in a completely different way.
Omnichannel Experiences enables companies to communicate with consumers in many innovative ways. Whether via smart devices, social media, automated response robots, or text messages (these are just some means), they are all points of contact that companies can use to communicate with customers. The wide range of points of contact means that companies have to rethink how to benefit from each one and how valuable communications can be built with consumers.
Each contact point provides an opportunity to know consumers’ desires regarding how to communicate with your company, and it also provides you with the information you need to provide the most desirable user experience. Take retail stores, for example. In today’s communication age, retail is a place where customers turn to experience and learn about products. This should affect how your company looks at the real stores. Can your company provide this type of unique user experience so that users can learn about the products online? Can the real stores you own limit their inventory and push consumers to complete online purchases?
Consumers’ winnings are achieved by providing distinct experiences constantly. When communication channels are properly activated, they provide another reason to attract consumers to your brand rather than any other brand.
Are you thinking about applying the three main pillars of modern e-commerce to your company? What were the biggest changes you went through in the world of e-commerce in the last year? Share your opinion in the comments box below, and if you are looking for more distinctive content about e-commerce, be sure to follow us on Social Media.
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